InDemand provides comprehensive reporting, a management dashboard, and analytics. All interpreting encounters are automatically logged in our system and available to our customers online in real time. This includes data such as date/time,length of encounter, interpreter name, customer location, customer identifier, the call center that took the call, if it was a test call or not, and more.
In addition to the standard reporting, InDemand has available an advanced custom reporting solution based on the Tableau data analysis tool. It provides a very sophisticated and flexible interface for generating almost any kind of report or dashboard imaginable.
Monitoring and Support
Monitoring and support are key features of the InDemand VRI solution that help ensure our customers have reliable service. We monitor our VRI equipment and proactively react to any hardware or network issues that could result in poor service. Upgrades, patches, and antivirus software are distributed to all VRI equipment on a regular basis.
InDemand support technicians are available 24/7 to support our customers with any question or concern over the phone or through our software. This ensures that any issue can be resolved quickly without an impact to patient care.